Thank you for purchasing a CPD course with us. We are committed to delivering high-quality training and educational resources to support your professional development. Please read our refund policy carefully before completing your purchase.

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1. Digital (Online) Course Purchases

Our online courses are digital products and are accessible immediately after purchase.

• Once access to a digital course has been granted, all sales are final.

• Refunds will not be issued for:

  • Change of mind

  • Accidental purchases

  • Failure to complete the course

  • Dissatisfaction once course materials have been accessed

By purchasing a digital course, you acknowledge that you are receiving instant access to protected intellectual property.

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2. Face-to-Face / Practical Training Courses

For courses that include in-person practical training, the following terms apply:

• Deposits are strictly non-refundable under any circumstances, as they are used to secure your training date, trainer availability, clinic space, and preparation costs.

• If the course is paid in full:

  • Payments remain non-refundable once the booking is confirmed.

  • This includes situations such as change of mind, personal circumstances, or failure to attend.

Rescheduling:

• Learners may request to reschedule their practical training date with a minimum of 7 days’ notice, subject to availability.

• Requests made with less than 7 days’ notice may result in the session being forfeited.

Failure to attend a scheduled practical session without notice will be classed as a no-show, and no refund or reschedule will be offered.

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3. Exceptional Circumstances (Digital & Face-to-Face)

Refunds may only be considered in the following limited situations:

• Duplicate purchase (the same course was purchased more than once).

• Verified technical issues that prevent access to a digital course, where we are unable to resolve the issue within a reasonable timeframe.

Refunds are not guaranteed and are assessed on a case-by-case basis.

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4. How to Request a Refund

If you believe you are eligible for a refund under the exceptional circumstances above, you must contact us within 7 days of purchase via email at [your support email], providing:

• Full name

• Email address used at checkout

• Course title

• Reason for the refund request

Requests submitted outside this timeframe will not be considered.

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5. Processing Refunds

• Approved refunds will be issued to the original payment method only.

• Please allow up to 10 business days for the refund to appear, depending on your payment provider.​

 

6. Certification & Course Completion

Please note:

• Once a certificate of completion has been issued, no refunds will be granted, under any circumstances.

• This applies to both online and face-to-face courses, including those completed partially or in full.

By enrolling in any of our courses, you confirm that you have read, understood, and agreed to this refund policy.